Connect mehr als 175 CRM-Anwendungen to your BlackGATE telephony system with integration tool Bubble from ITS Franken IT-Service Gmbh. Connecting your favorite CRM to BlackGATE is extremely important for improving customer satisfaction and working more efficiently.

Functionalities

We distinguish between CRM and telephony platform specific functionalities. If you are looking for the functionalities your CRM integration has to offer, please check the service description in the marketplace. The complete list of telephony platform-specific functionalities that BlackGATE supports can be found under tab Funktionen, but we have already listed a few important ones for you. With the BlackGATE telephony integration,  ITS Franken IT-Service Gmbh offers:

• Dialing out with one click on a phone number with the Click & Call feature.
• Pop-up notification on incoming, outgoing and transferred calls.
  
• Under the same user, link multiple CRM integrations to BlackGATE at no additional cost.
• The Call History function allows you to see all contact moments of Bubble users with the phone number over the last 90 days so you can immediately see which colleague had the last contact.
• Native application available for Windows & macOS.
  
• Easy and secure login based on Single sign-on (Microsoft, Google or Apple account). 
  

Technical

Connecting Bubble - and thus mehr als 175 CRM-Anwendungen - to your BlackGATE phone system is very easy. With Bubble, you connect the telephony platform BlackGATE based on the BlackGATE API. With this, you set up a secure and stable connection.